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Complaint Details
Pending

NOKIA

Posted byVikram Vasisht 
Organization / Product Details
Organization Name
NOKIA
Organization e-Mail 
Product/Service DescriptionModel Number 6670
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeAkshay Telecom(Nokia Care) 
Complaint Details

Sir,
I had given my mobile phone for repair to Nokia Care Akshay Telecom on 28 August, 2006 under warranty for complaints related to keypad.
More than one month has passed without my cell getting repaired. Every time I call I get a 10 days of extension and a false consolation that my cell has gone to the company for repair. My patience has been checked repeatedly by your authorized customer care centre and it makes the matter even worse by the lack of professionalism in them.
I kindly request to please look into the matter and replace the cell with immediate effect as even today they have extended the delivery date by 10 days. I have been taken in for ride by your authorities and kindly want an immediate end to the mockery by your service centre before I am forced to take some serious action

Regards
Vikram Vasisht
 

Solution of your complaintReplacement of my Set since company is not able to solve the problem 
ActionIll sue them 
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