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Complaint Details
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Videocon

Posted byBankim Sitwala 
Organization / Product Details
Organization Name
Videocon
Organization e-Mail 
Product/Service Description
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

I have made a complaint to videocons centralized complaint no. on 9377702222. I was given a complaint no A00VF06 I 12113. The companys service man came to my house and tested the washing machine. It surprisingly seemed to work alright. However the next day it stopped working. I again lodgeda complaint, after which the service man came and inspected the machine and said he would come back again to replace two parts which were not working.

He never turned up. I have to know that videocons washing machine no: FA71 ( which i own) has perpetual problems.
The company has taken more then 2months to just inspect my machine. And after this 60 days it is still not working!!!!!
It appears that the company is interested in only selling their goods. The hell with customer support.
No one picks up the phone on the local service centre no. 3249124
 

Solution of your complaintSince the machine is faulty, the company must repair it ASAP and then replace it witha new one. 
ActionI would DEFINITELY go to consumer redresal forum or court 
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