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Complaint Details

Sify Ltd

Posted byDipesh Parmar 
Organization / Product Details
Organization Name
Sify Ltd
Product/Service DescriptionRenewal of the Account abd customer service
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeRamesh singh - sify Cable operator 
Complaint Details

I have paid the amount of Rs:510 for the 1 month unlimited 64 KPS to my cable operator on the 14 September 2006, however my account has not beem renewed yet, I have contantly contacting my cable operator for the same, My cable operator will not pick up the call most of the times, when i do speak with him i am informed that the account has been renewed but it is not, also i have been contacting the customer service to activate it from their side but i get a respond that this has been esclated, I have called customer service for more than 10 times, also the customer service advisor are not at all help full, they just listen and gives the same response, also when i requested to speak to manager on 04/10/2006 at around 9:15 PM , i was kept on hold for 20 mins and then call was disconnected by the advisor, Also during the late night for eg; 12AM - 9AM none of the supervisor are available on the floor as they only work during working hours. 

Solution of your complaint1)I believe my account should be renewed ASAP 2) The cable operator should be changed or need to give some guidelines. 3) Customer service advisor are not up to the mark, customer experience should be enhanced. if the above things cannot be done then i should be given the refund of approx Rs.3000 towards installation charges. I will never recommend sify again. 
ActionI will have to find a diffrent service provider. 
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