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Complaint Details
Pending

Tata Indicom Broadband

Posted byDr Shantanu Dutta 
Organization / Product Details
Organization Name
Tata Indicom Broadband
Organization e-Mailxxx@xxx.com 
Product/Service DescriptionBroadband Postpaid connection
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeCustomer Service, Dr Srinivasan - VSNL Delhi 
Complaint Details

I had a Tata Indicom Broadband conection post paid
with Account No.ACC000096165 (user id shantanu2006@eth.net. Due to very
poor service , the connection was terminated by me around 25 July , 2006
and the CPE was collected after repeated attempts on August 12th, 2006.
Now since then I have contacted all the people by e mail as well as the
customer service centre to get my security deposit of Rs1000.00 back. But
there is no indication as to when this will come. My last e mail dated
Sept 5 has not been acknowledged by any one of the above gentlemen whose
names have been given above.

Although consumer are expected to pay bills on
time , refund of a paltry amount like Rs1000.00 takes for ever. The
customer service is horrible beyond description. E mails do not elicit any
response or generate meaningless replies , calls get attended after being
put on hold for 10-12 minutes on an average and the junior call centre
employee taking calls cannot provide any redressal at all. SHANTAU DUTTA

 

Solution of your complaintRefund of Security Deposit with interest from the date of surrender of connection  
ActionGo to consumer courts 
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