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Complaint Details

kelvinator electrolux,bangalore

Posted byNaheed rana 
Organization / Product Details
Organization Name
kelvinator electrolux,bangalore
Organization e-Mail 
Product/Service Descriptionwashing machine/760 Fx /1418.00176
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintProduct Durability 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employeeconsumeroffice,service manager 
Complaint Details

I had purchased this electrolux washing machine and in the first day itself while instaling it the service technician damaged the machine as it wasnt starting he put it upside down damaging the control panel which they changed after two days which again gave me trouble withtin three months and instead of exchanging the machine which i requested since it was paid for in full they after a long struggle of almost a year replaced the top panel with another models panel (which they had to saw on to fit resulting in the machine looking like a home made ugly piece)which they claimed was just temporary and again after a huge struggle and series of phone calls was put off saying that the model purchased by me was out of production hence the panel couldnt be changed i once again said it was under warranty so could they exchange the washing machine and i would pay the difference but they did not agree saying that they would replace the original panel once it is reproduced again .meanwhile soon after warranty ran out and the panel cannot take the load of the spinning of the machine so my machine is quite useless and the service agent claims will cost more than 2000 to repair (afetr charging me rs250 just to check this)and also said it may not last again.This is really a terrible state of affairs that they have put me through and am thoroughly disgusted with this company and its service managers and agents.I deserve a new machine since it isnt my fault that the wroing panel has been put and hence cannot take load of the machine i have been very patient but its been three years of hell i demand an appraisal. 

Solution of your complainta new machine 
Actiongo to consumer court 
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