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APC (American Power Company) www.apcc.com

Posted byShaju 
Organization / Product Details
Organization Name
APC (American Power Company) www.apcc.com
Organization e-Mail 
Product/Service DescriptionAPC, Back UPS RS 1500
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeVinutha, Laxman, Bala 
Complaint Details

With hardly 20 days of usage, APC UPS which costed Rs.10,350/- started showing signs of bad battery and worst back up time. Online support and phone supports were used more than 15 times from 6th October 2006 until today 13th October 2006 which completes around 180 hours of waiting for a tech support person to come and replace my product. Until now nobody has bothered to check whats the genuine complaint nor the company has sent anyone to inspect the situation. Its a false promise each day over the phone and online, but me being the customer gets royally cheated as days pass.  

Solution of your complaintReplacement of the faulty UPS with a brand new UPS. 
ActionConsumer court papers are already planned. 
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