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Complaint Details
Pending

Airtel

Posted bysanjay 
Organization / Product Details
Organization Name
Airtel
Organization e-Mail121@airtelindia.com <121@airtelindia.com> 
Product/Service DescriptionTelephone services to Royal Club Account
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company Employee30 
Complaint Details

Dear Customer Services,

I am appalled by the fact that you have chosen to disconnect the number - 0124-4086268.

We have been with Airtel for the last 3 years - and have regularly been paying your bills in time. Last month bill was lost and could not be paid - we did not even receive any calls as reminder for payment. Anyways, the same has since been dropped in the drop box.

However, I am frustrated by the attitude of Airtel. Do you understand the meaning of "customer value" - a customer who has been paying a regular bill of nearly 15000/-per month for the last 2-3 years on telephone and internet services - and is a member of your supposidly Royal Club(0124-4085268) . This Royal Club is a farce and your guys have no understanding of customer services and would suggest your close shop and start a baniya dukan where everything is given only on payment.

I can aausre you taht our company will shortly require more than 30 telephone connection with a requirement of lease line as well - however, Airtel will be the last provider we would like to go to for such a services.

I want the number activated ASAP.


Many Thanks
Regards

 

Solution of your complaintPersonal Apology 
ActionI will disconnect 
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