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Complaint Details
Pending

Self

Posted byS.Saha 
Organization / Product Details
Organization Name
Self
Organization e-Mailsahasuman@rediffmail.com 
Product/Service DescriptionHCL Desktop Computer / HCL Ezebee 4054AZ004353 / INVOICE-0043
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeMANISH - DEALER 
Complaint Details

I had purchased a HCL desktop computer in June2005 from M/s JMS Total Solution, Shop No.-130, Indira Palace, Hinoo, Ranchi834002", who is a HCL dealer at Ranchi. During purchase, the dealer gave me lot of promises about the quality of the product and also told me that I would not face any problem for the next 3-4 years. This computer is used very less at my home. Few days back, the optical mouse of the computer was not working. I put up a complaint to the dealer who gave us another number for service. The service people were informed and they took the mouse assuring us that it will be properly serviced. Later when we called them, they told that the mouse is out of order and it has to be sent to Kolkatafor repairs. Thereafter again they called up and behaved very rudely and told that it is not repairable and we have to purchase a new one costing Rs.350/-. No standby mouse was given to us. Now again they called up and told that the new mouse will cost Rs.500/-. So the price of the mouse was also hiked up by the dealer.
Now when we have purchased the computer, there were lots of assurances about the quality of the product and now no proper servicing is taking place from the company, which is considered one of the best for computer hardware.
If I do not get any proper feedback from the company, thenin future, I will not recommend anyone to purchase any HCL product and also stop people for purchasing HCL products. Thats for sure. 

Solution of your complaintFree Replacement of the mouse. 
ActionI do not know but definitely I will be speaking against the companys products. 
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