|Posted by||Ravi |
|Organization / Product Details|
|Organization e-Mail|| |
|Product/Service Description||Pre Paid Recharge|
|Warranty Status||Do not know.|
|Reason for Complaint||Reliability |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee|| |
I have received SMS from Airtel saying that If u recharge for 399 u will get 180 days validity.
I recharged my prepaid connection through my online back account .My balance got addded but I got only 20 days validity. When i called the customer care they lodged my complaint and told after 24 hrs it will be added. When I called next day they are saying
" you will not get validity if you recharge through online bank account"
my question is Why didnt you guys tell me this when i called you up at the first time?
It is no where mentioned in SMS that I should not recharge my cell using online banking.
Airtel making customer Fool…..
|Solution of your complaint||I need 180 days validity as mentioned in SMS |
|Action||go for legal action |