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Complaint Details

tata motors

Posted byKunal Sodhi 
Organization / Product Details
Organization Name
tata motors
Product/Service DescriptionTata Indica DLG-Turbo
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeMr. Dogra, Mgr - Nawab Motors, Noida 
Complaint Details

Nawab motors has truly lived upto his name of being a "Nawab". The customer himself has to run across every dept. to get information & his work done. Buying a car is an experience where the dealer makes the Customer absolutely happy & satisfied. However, in my case, it was completely opposite. Initially, I had to callup nawab motors for arranging a test-drive. After that, I had to run to nawab motors to finalise my deal rather than nawab motors following up with me. Then finally, on the day of delivery (which was informed to nawab motors 2 weeks in advance), it took them the whole day to get the car ready for delivery. Basic bare things like, Mud flaps, mats, etc were not available with the Great NAWAB motors. I had to BEG them to get these things fixed.

Earlier, I was a die hard fan of tata motors & had planned for buying Safari this year. Unfortunately, the experience above has shaken me to such a level, that I would not buy any TATA vehicle ever & I give the same feedback to all my friends & family members. Certainly, NAWAB motors does not even know the basic Customer Service skills.

Infact, I would even request Ratan Tata / Tata Motors, to take back the dealership from the Great NAWAB Motors, noida. 

Solution of your complainttake away dealership from Nawab motors OR atleast teach them basic Customer Service skills. 
ActionI have already gone to Senior mgmt in TATA motors in Delhi & would try to highlight this even to Ratan tata himself. He should know how pathetic dealers like NAWAB motors, Noida are spoiing Tata brand Image. They have certainly lost me as their Customer, forever !! 
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