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Complaint Details

Tata Motors Ltd

Posted byDeepak Ramchandra Deval 
Organization / Product Details
Organization Name
Tata Motors Ltd
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Organization e-Mail 
Product/Service DescriptionIndica Xeta GLS, Chassis no.600208JTZPD4493
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintReliability 
Complaint Rating7(in a scale of 1 to 10)
Name of the Company EmployeeFortune Cars, Shirwane, Navi Mumbai 
Complaint Details

I bought the above car on 29/9/06 and the delivery was made on 10/10/06. When I took the car on a trip to Bijapur and back to Mumbai I did a distance of 1500 kms approx. During this trip lasting 4 days ,I experienced flat tyre on 5 occasions, each time the same wheel ( rear left passenger ) developing the flat though no nails or other sharp objects were found. The tyres had crack in the spot where the tubes were getting punctured.

Upon returning to Mumbai I took the vehicle to Fortune cars,Nerul, the dealer from whom I bought the car. The dealer"s engineer chcked the car and informed me that the brake booster pump and master cylinder kit had to be replaced as the pump was faulty.

The dealer has replaced rhe pump and given me a letter to Appolo Tyres dealer for warranty replacement.
What I am angry and upset about is how could a critical item like this fail within 2 weeks of buying a new car. What kind of quality checks did the QC dept carry out to let a car with suspect brake pump pass the inspection? Did they ever think of any serious consequences to the passengers resulting from such lapses. 

Solution of your complaintI would like serious investigation by Tata Motors about this lapse and also a correct analysis of the problem. 
ActionI am prepared to go to the media and reveal this grievance for information of other potential customers. 
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