At the outset I would like to state that this was not the mail that I wanted to write to Airtel ( Bharti Tele ). This is to express the dis-satisfaction, against your decision to suspend my account, for no fault of mine.
Going back to your records, you will notice that there was address verification done for the Mobile No. 98458 70018, by some representative of yours. ( at the below mentioned address, which was never undertaken ) As per the verification report a representative met some gentlemen by name Mr.Prabhakar, who is a business man, and is also supposed to be my brother. I wonder who did your representative meet ?. There is no one by name Mr. Prabhakar in whole of my family and also there are no business men in our family !. For the worst to happen, relying on the said report my account has been barred / suspended from all in-coming and our-going calls from Saturday afternoon onwards ( ie 28th Oct, 2006 ). And this suspension happens without any message or information to me..!!
In the evening (ie 28th Oct, 2006 ) when I contacted the customer care, and lodged a complaint bearing No. 10238473, I was assured that the line will be restored in a few minutes and within 4 hours, at the maximum. And the 4 hours of Airtel has not come, even till now ( ie 2nd Nov 2006), after repetitive calls.
I would like to express my frustration on this matter, as the line was suspended, for no fault of mine, and without any information. It is to be noted that this is a corporate account, and the said account is being paid by means of ECS. When your esteemed organization is so prompt to deduct any amount or to raise any bill, why not the same promptness is displayed incase of restoring the connection too ?. I am also sorry to state, that the brand image of Airtel has been damaged to a lot by word of mouth ( by harassed customers like me..! )
Under these circumstances, I want your kind offices to take strictest of the strictest actions to be taken against the said representative or who-ever is the culprit, so that others do not face this harassment, for their no fault.
I also want you to remember, not to bill me the standard fixed charges for the days when I was deprived of your services and bill me the standard or fixed charges proportionately or on a pro-rate basis.
Even now I request you to kindly re-activate my account at the earliest, and oblige.
Awaiting your timely action in this regard.