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Complaint Details


Posted byanita sherbino 
Organization / Product Details
Organization Name
Product/Service Descriptiongmc 2002 sierra 1 ton dually
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintProduct Durability 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

we bought htis truck and loved it but it has now since then cost us a lot of money and is once again in for a motor repair . the valve dropped and has done 10 thousand in damages to the engine . we just in july had the injectors done and now one is damgaed again from the dropped valve . I do not understand why with the truck being not that old why such a thing has happened . so we now have to repair the engine as well as the injector that has been damaged because of this . we have always maintained the vehicle very well and i see no reason for this all happening ? we have had the front end done 2 times but can live with that as it is a work truck but this engine prob is beyond my understanding . It is downtime for us as it is necessary as he works out of town and is a welder and the machine sits on the back of this truck. we have been dedicated to gm products for over 15 yrs . the damages were to the valve , piston as well as the head and injector . 

Solution of your complaintI think that at least the injectors should be covered under gm as this is an added expense to us as they were just replaced for being defective in the first place , this would at least cut some costs to us . if not some of the other parts as well  
Actionwe have considered a lawyer on this but were hoping to not have to go this far . we really like gm products but would consider possibly not buying from them again although we have bought 2 more since this truck in this year .  
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