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Complaint Details
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TigerDirect

Posted byAngela Glase 
Organization / Product Details
Organization Name
TigerDirect
Organization e-Mailiodo@help.tigerdirect.com 
Product/Service DescriptionIBM P4 1.8/256/40 Offlease RB/Pkg. Deal Rebates/Computer Assoc., US/Order No. P727678201015
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeLorena Bezerra 
Complaint Details

I called TigerDirect to order an Offlease IBM PC. Lorena Bezerra was the Acct. Rep. I spoke to. She convinced me that I could purchase the same pc, as part of a package deal, with the purchase price being the same after the $170.00 rebate. She said she would see that I got the approiate rebate forms I requested. I received two separate shipments from TigerDirect; one for the two software programs included in the sale, and the other for the computer itself. Neither included the rebate forms. In contacting TigerDirect, I was told the rebate forms could be obtained online, which I did. I completed each form and submitted them with the required documentation. I made copies of what I sent. I thought it odd at the time, that there was a TigerDirect label on the box indicating it was for TigerDirect, where the UPC code should have been. Since the rebate was sent to Computer Associates, I assumed an agreement was contracted between TigerDirect and Computer Associates. No so. I was informed that my rebates were denied because I failed to submit the official UPC codes. It wasnt my fault that the UPC codes were not affixed to the shipments received. I voiced my complaint directly to Ms. Bezerra on May 31, 2006. I never received a reply. Instead, Ive been dealing with countless reps without results. I complied with all their requests via fax and email, yet I never received a reply to my last email, which was dated Sept. 7, 2006. It should be noted that I was acting on behalf of my ex-husband, Dale Glase, who actually purchased the comuter for me with his credit card.  

Solution of your complaintLegal action via credit card company. 
ActionLegal action. 
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