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Complaint Details
Pending

BSNL

Posted byKalyan Kumar Saha 
Organization / Product Details
Organization Name
BSNL
Organization e-Mailkal.saha@gmail.com 
Product/Service DescriptionCellone
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintQuality 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeCustomer service 
Complaint Details

I am a Cellone post paid customer for the last 3 years. Previously I was using Rs 325/- plan and the service-especially the signal quality was ok. But from the time i had converted /upgraded (downgraded?) the plan to One -India I am getting abnormally poor signal quality. I am not being able to talk for 2 or even 3 min everytime the call is getting disconnected. I have complained repeatedly to the customer care but all their rosy promises the quality has not improved a bit. I went to the local cellone office at dehradun- he did not paid any heed to my problem and told me to comaplin at another number. I tried to call the number but I did not get any reply. I really need help so that i can talk peacefully without any worry. 

Solution of your complaintIncreasing the signal quality 
ActionI would to the cheif BSNL for the poor services been rendered to the customer of Cellone postpaid 
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