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Complaint Details

Philips Electronics of North America

Posted byCherenzia Robinson 
Organization / Product Details
Organization Name
Philips Electronics of North America
Organization e-Mail 
Product/Service DescriptionMagnavox 27 tv - Model 27MS343S
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMagnavox customer support representatives  
Complaint Details

Purchased 27 tv around 10/2003 and in June, 2006 the tv stopped working. The tv turned itself during programming and would not come back on. Thetv has never been moved since its purchase. I contacted customer support and was told that I was no longer under warranty and given the names of some repair shops .
I contacted International TV Sales & Service and scheduled an appointment for July 14, 2006. The repairmen arrived and for $80 attempted to perform the diagnostics on the tv but was unsuccessful. The tv was taken in to the shop. After a week I contacted the store and was informed they were still waiting for parts. On July 29th, 2006 the store informed me that my tv had extensive damage and was unable to be fixed. I was also told that there was no way that the parts inside of my tv were less than three years old and that they were defective.
I contacted Magnavox again and was informed to send a written complaint to Philips which I did. On August 15, 2006, a copy of the tv service order stating the extensive damage was included along with the letter. Philips sent me a letter saying I was out of warranty.
I even filed a complaint with BBB of Atlanta, Georgia but Philips kept sending me rebuttals stating the tv could have been damaged in the factory and they were sorry or it was no longer under warranty. Then, the last rebuttal even stated that I was under warranty until September, 2006 and could have gotten the tv fixed. Pretty ironic that I wasnt informed of this until October, 2006 and all the reps. I spoke with informed me that my warranty had expired in 1/2004 . I infomed Philips of this and the only response I recd was a letter stating they could not help me.

Philips is NOT a company that stands behind its products. I have never been so disappointed in a company in all my life. 

Solution of your complaintI feel that the tv should be repaired by the company for free or replaced with a tv of comparable value. I am even willing to accept a gift card towards the purchase of another tv since the tv was defective.  
ActionI will take as many actions necessary to facilitate a solution. 
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