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Complaint Details

Dish Network

Posted byPamela Check 
Organization / Product Details
Organization Name
Dish Network
Product/Service DescriptionSatilite tv provider
Warranty Status
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company EmployeeFaceless telephone entities 
Complaint Details

I had to fight to get autopay on the date I wanted instead of the date I began service. Dishnetwork made what should have been a very simple transaction very difficult. I would not give up the date that was sensible and convenient for me because it did not seamlessly fit into their inflexible system.
Once again, they turned what should have been a quick and painless transaction in customer service into difficulty for the consumer.
I received a new bank card number and called dish to inform them of the new number. I talked to billing and was told that the system would not accept my new number unless I was making a payment. I talked to an employee (Alyssa, who tried to help) and then to her supevisor, Kim, who did not. She said that "I"m sorry you feel that way" when I told her the system was inflexible and should be changed. When I told her that I wanted to make a complaint, I was told I would have to write into an address she could provide; she could only note my complaint in my account file.
I called them as a courtesy to THEM. Dish network, once again, makes it difficult for the consumer. They say that the consumer is important to them, but , judging by the evidence, important only as a source of money. 

Solution of your complaintBased on past experience, calling repeatedly and becoming such an irritant that they will give me what I want to make me go away. 
ActionContinue to call and email dishnetwork, and contact other consumer groups and the FCC. 
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