Big Bazaar Card in the name of my wife Dr. Pallavi .S.Dixit.
Statement of Oct2006 has debited Rs.763 twice by mistake. This error made the total amount to cross the limit and hence the bank charged an over limit fee of Rs.300. Their error was partially rectified in the Nov. statement , Where in the double charge of Rs763 has been realised and the amount credited back.
But what about the Rs.300 charged on account of crossing the limit,which was due to the banks error.
I talked over the phone, they say the complaint has to be given by the card owner herself.
She is not in town and she would"nt talk about all this as she does not manage the financial matters . then how does the bank accept payment made by anyone ? Obviously I pay the bill so i demand clarification. Just because it is a woman card it is in her name. I manage the whole bills. THen how can the bank refuse to even note the complaint? as was done over the phone . I have unfortunately paid the october bill with out realising this error.
How do i go about this? the problem has to be solved with me why involve my wife in this. she is unaware of these matters?