|Posted by||Arul Jose R |
|Organization / Product Details|
|Organization e-Mail|| |
|Product/Service Description||Airtel postpaid |
|Reason for Complaint||Customer Service |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee|| |
I signed up recently with airtel for a postpaid mobile connection.
One fine morning my out-going facility is cut. I recieved a voice message stating that I have to contact the customer care number 121. I heard from the customer care official that my mobile connection has been cut (without any notice) because the address verification proved me wrong. The actual fact is I had given the correct office address, I had an airtel personnel coming to my office for address verification. He had contacted my office security-person to visit me, then I recieved the information from security-person and visited the airtel-personnel for address verification. This clearly verifies the address (what other thing clearly verifies an address? do they want some angel to appear before them and testify?). Now airtel says my address will be verified again (that is after 8 days). Till then.... what happens to my outgoing calls? how will I make calls? what happens to my business time? what happens to the bloody phone-rent? will that be discounted? certainly not. When I asked this same question to the airtel customer care, she says right on the face "nothing can be done!". Then what the hell kind of business they are running out there?
|Solution of your complaint||I think removing the outgoing facility for address verification is illogical. If the address verification is found wrong, ask us to clarify. give us time. if we dont clarify remove the connection totally. now i dont have outgoing facility but still i am paying rent. how logical is this? |
|Action||I will throw away the connection. I will write about this everywhere I can. |