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Wilsons leather

Posted byPetra Hammerstein 
Organization / Product Details
Organization Name
Wilsons leather
Organization e-MailWilsonsleather.com 
Product/Service DescriptionOrder of leathercoat on line
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeWilsons leather 
Complaint Details

I did order a leather jacket online on november 17th 2006. The Item was sent out on november 19th 2006. It was misshipped then reshipped on november 24th 2006. I still have not receiived the jacket. I contacted the Company and told them to just refund my money. I was informed that was not possible because they had no idea where my order was. All I want is my money back. I did talk to a supervisor she was rude and unfriendly. In the meantime i contacted the postal service and they also have no clue what happened to my order. I have tracking number but that does not help.  

Solution of your complaintI just want my account credited for item i did not receive and an apology from that supervisor. 
ActionI dont know . 
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