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Complaint Details

Airtel, New Delhi

Posted byAmandeep Kaur  
Organization / Product Details
Organization Name
Airtel, New Delhi
Product/Service DescriptionRecharge
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeMamta Kapoor 
Complaint Details

I am holding an Airtel prepaid no. - 9810241225 since last 6 yrs which is now being used by my mother for the past couple of years. The reason for having a prepaid no. is to access ISD service at once.

On 28th Sept.06, she went to an Airtel Outlet at Daryaganj, Delhi and enquired about the prepaid schemes with maximum validity. A lady named Ms. Neelu attended her call and informed there is one scheme with Rs.888/- and validity for one year with Rs.444/- talktime which she accepted and got done an e recharge. But to her surprise on 26.10.06, she received a message on her phone that her validity period has expired.

Later on she checked with them and she got to know that this scheme was available only to fresh/new subsctibers.

If the employees of the company outlet are not aware of the schemes then what is the fault of the subscriber. She only invested in a higher amount to get the validity. But now the outlet people after her three visits personally (out of the way) say - we are sorry nothing can be done.

Several complaints have been lodged with Airtel customer care as well (One Ms Mamta Kapoor had to revert to me two months back - who hasnt till now) without any sucess or any feedback from their end.

If a big company like Airtel cant bear the loss of Rs.444/ suffered by a subscriber without fault of his/her, then what is the future of a small subscriber.

Solution of your complaintI should either be credited with validity and talktime or my money be refunded 
ActionConsumer court 
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