My 3 1/2 year HP Notebook computer stopped working and the warranty had expried 6 months before. After talking with Hewlett Packards technical support on the phone, I agreed to pay $300 for them to repair the computer, which they said would be a complete refurbish of the computers hardware. When I received the computer back, all they had done was replace the harddrive, which I could have done myself for about $70. I have contacted Enid, my case worker and even wrote a letter to Mr. Mark Hurd, the president of HP but have gotten no response from anyone at HP. My case number is 6300589744.
Solution of your complaint
I want HP to refund at least $200 of my money. They should only be allowed to charge for exactly the work they performed, which was only a new harddrive and a new harddrive should not cost more than $100 total.