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Complaint Details
Pending

Hewlett Packard

Posted byMichele Degani 
Organization / Product Details
Organization Name
Hewlett Packard
Organization e-Mail 
Product/Service DescriptionHP Notebook Computer
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeEnid at 1-877-917-4380, ext 94.  
Complaint Details

My 3 1/2 year HP Notebook computer stopped working and the warranty had expried 6 months before. After talking with Hewlett Packards technical support on the phone, I agreed to pay $300 for them to repair the computer, which they said would be a complete refurbish of the computers hardware. When I received the computer back, all they had done was replace the harddrive, which I could have done myself for about $70. I have contacted Enid, my case worker and even wrote a letter to Mr. Mark Hurd, the president of HP but have gotten no response from anyone at HP. My case number is 6300589744. 

Solution of your complaintI want HP to refund at least $200 of my money. They should only be allowed to charge for exactly the work they performed, which was only a new harddrive and a new harddrive should not cost more than $100 total. 
ActionI will file a claim in small claims court. 
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