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Complaint Details

Sears Automotive

Posted byAndy Hovan 
Organization / Product Details
Organization Name
Sears Automotive
Product/Service DescriptionComputer Service
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeMike 
Complaint Details

My computer had a virus I brought it in and was told that a quote would be given to me in a few days. Two weeks passed and there was no word. I called them to find out what the status of my computer was and I was told they lost my paperwork and that was why they could not call me. In either case they told me that the Virus could not be repaired without erasing the computer. I then asked how much it would cost and they would not give me an estimate only a range of up to $300.00 of which I said was excessive in either case we were able to agree on almost $200 for the repair!! I did recieve my computer back completely erased all my data destroyed and yet it was still slow. I installed some software to try and fix it my self and one menu in the software indicated if I was interested in deleting my temporary Internet files "yes" "no" or "view" the files. I chose to view the files to see what I was deleting and to my complete surprise my entire directory was filled with PORNOGRAPHY. When I looked at the file dates I saw they corresponded to the period that the computer was residing at PCW in Orange CT. I did not even bother to call them on the issues because it would have been apperant that no one there would even consider accepting responsibility for the content. I am just posting this complaint to warn others as to their shady employees. 

Solution of your complaintHad the company had a professional service, and fixed my computer like I asked at normal price instead of the exaggerated estimate. 
ActionNever Again will I return to PCW in Orange CT and I will tell all my friends to do the same. 
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