|Posted by||Dr. A.K. Misra |
|Organization / Product Details|
|Organization e-Mailfirstname.lastname@example.org |
|Product/Service Description||Nokia N91 IMEI No. 358847000176562 , Code no. 0537293 , Job Sheet no.0537293 by Nokia Care Centre, Apex Tel,the Mall,Knp Set returned on grounds of tempering though the set was dealt with earlier on 11-12-2006 vide job no. 061209232 by Nokia Care Centre. ,Chunni Ganj, Kanpur.They returned set stating parts shortage.Though the Nokia Care Centre @Apex Tel ,the Mall is informed about.|
|Warranty Status||Under Warranty.|
|Reason for Complaint||Customer Service |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee||Mr. Arindam Singh |
The foresaid set was given to Nokia Care Centre,Chunni Ganj,Kanpur, on 9-12-2006 with complaint : a) Hands free mode shown on display , no incoming -outgoing voice.
They returned the set on 11-12-2006 stating : "shortage of parts".
So I gave the set for repair to Nokia Care Centre,Apex tel., Somedutt Plaza,Mall Road Kanpur.
However they alliged a charge of tempering the set , though on my request the Manager Nokia Care Centre , Chunni Ganj informed them well
Still the set is with Nokia Care Centre ,the Mall Kanpur
I AM STILL IN DARK WHY FOR MY SET IS NOT BEING REPAIRED PROPERLY THOUGH IT IS WELL IN GUARANTEE AND SEEN ONLY BY THE AUTHORIZED NOKIA CARE CENTRES.
|Solution of your complaint||Repair well in guarantee or replace. |
|Action||I have full documents for the support of my complaint. I am ready to furnish them as and when asked by the company.I have full trust in the company. I am an orthopaedic surgeon dealing with emergencies viz. accidents. In view the mobile is very important asset for communication and management of the patient . |