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Complaint Details
Pending

Reynolds India

Posted byJetter User 
Organization / Product Details
Organization Name
Reynolds India
Organization e-Mail ho@gmpens.net 
Product/Service DescriptionReynolds Jetter Pen
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintQuality 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

I have been using the Reynolds Jetter pen for many years now. I am fully satisfied with its quality writing performance. Recently I have observed and experienced that once the original refill that came with the pen gets over and is replaced with a new one bought from the market (refills were bought from reputed stores and were told by the shopkeepers to be original) the retraction mechanism of the pen does not work properly. The user has to loosen the pen cap slightly every time the refill has to be brought out for writing or it is to be retracted. This is really frustating
in times of hurry and it also creates a lousy impression about the user of this very convinient
and quality wrting instrument. I am writing this in this forum as I have come across numerous
people who have had a similar experience as mine. I had tried contacting Reynolds India thro Email many days ago but got no response. I think they should look into this as the jetter
is a very popular pen and people are addicted to it. Some frustated people I know have switched brands. 

Solution of your complaintI will be happy if the company looks into the matter.  
ActionMay be I will have to forgo the good writing experience with a world class pen 
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