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Complaint Details
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PCW OF ORANGE

Posted byMichael Nessbaum 
Organization / Product Details
Organization Name
PCW OF ORANGE
Organization e-Mailpurple2000k@yahoo.com 
Product/Service DescriptionINK REFILLS
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeDick 
Complaint Details

This guy sold me some refurbished Ink cartridges at his store in Orange CT. He assured me that the 45$ I wasspending was a "Great savings" When I looked at the cartridges he sold me I realized that holes had been drilled through them and some sort of a plug was put in the hole that was drilled. The cartriges were stuffed with ink and they were handed to me in a paper bag. I put the bag on the front seat of my car and in the ten minute ride back to my house the Gorgeous leather interior of my Mercedes was covered in ink that poured out of the holes that were drilled into the cartridges by the PCW gang. I spent nearly two and a half hours trying to clean my seat but nothing worked, as a matter of fact cleaning it only spread the ink into a more horrific stain. I contacted these folks trying to keep my cool and they adamantly refused to accept responsibility for their Ink cartridge as a matter of fact they put me on the phone with a Chinese woman who spoke such bad English I could barely understand her. Ultimately they indicated that I was stupid for putting the bag on the front seat of my car and they were not responsible for anything. They have forced me to file a case in Small Claims court to recoup the cost of a new seat for my Mercedes totalling nearly $3,000.00. To say the least I cannot tell you how disappointed I am with the service and Cavalier attitute of PCW of Orange. I sincerely hope that enough people read my experience and chose an alternate provider for their computer needs.

Michael Nessbaum 

Solution of your complaintIf they accepted responsibility and paid me for the damage their negligence cause me. 
ActionLet the court handle it. 
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