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Complaint Details
Pending

Ali Jan and Sons

Posted byMehaboob Pasha. 
Organization / Product Details
Organization Name
Ali Jan and Sons
Organization e-Mail 
Product/Service DescriptionElectrolux, Model No. EM21EG80SL, INVOICE NO. METRO 190V401951
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintUsability 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeePushpa and Madhu 
Complaint Details

I purchased Electrolux Microwave oven from Metro cash and carry kanakapura road Bangalore as on 19th February 2006 by paying Rs. 5790/- which has the warranty period of 1 year. Within 3 months after purchasing the microwave is stopped working. We gave the several complaints to Electrolux service center and they have given the complaint number 20156 dated 9th June 2006.But no action was taken, when we threaten to go to consumer court they sent an technician and he took some component from the oven to replace but the technician did not return from one month. We always get the same response that is some PCB component is not available in stock and would be replaced as soon we get it every time we contact service center. We are suffering form last 6 months.

The following are some numbers to whom we contacted on this issue.

Electrolux Service center : 25220736 and 25221848 : they will ask us to call to head office.
Head Office number: 26752038, 26741811 and 26740645: they will ask us to contact Mr. Ameen.
Ameen Number: 9980023537 he told us to contact Metro cash and carry person name Shariff.
Shariff Metro Cash and carry. Shariff: 9945696952, 26082320 and 9342053376.
Lakshmikanth : 9945419130
Pushpa: 32946304

 

Solution of your complaintReplacement and compensation. 
ActionConsumer Court. 
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