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Complaint Details

Sony Ericsson

Posted byJaya Krishnan 
Organization / Product Details
Organization Name
Sony Ericsson
Product/Service DescriptionSony Ericsson w850i
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating4(in a scale of 1 to 10)
Name of the Company EmployeeEricsson Customer Care Center and Service Center 
Complaint Details

I have bought a new sony ericsson 850i mobile on 15 Dec 2006 for Rs.22,000 at a Sony Show room. I am not able to Filter the contacts in the mobile and also some miscallaneous text is displaying instead of the names save at contacts. I approached the Main sony service centre and they told we need to upgrade the software.I told them ok and they upgraded.After upgrading also it is not working so they it will be replaced by the Sony show room by 26th Dec 2006 and i said ok. I received a new mobile on 26 Dec 2006.On receiving it i asked at sony showroom itself to check the mobile and they founded that same problem persisted with the new mobile also.They asked me to contact the service center.They also told that 3 to 4 complaints have already came in the same model.Then i approached the service center and informed about it.They told that there was some problem in a particular lot and all the phones are facing same problem and we cant do nothing.i called upon customer service and they told to hand over the mobile to service center.But in the service center they were in no mood to take up this case since they know that it is manufacturing fault and they didnt take my mobile.It was very frustrating for me since it was only around 10 days that i have bought the new mobile and i have to leave all my work to get back my mobile. 

Solution of your complaintI dont Know.I think that the product has not cleared properly the R&D department and Ericsson is making customers,us as testing tool for their new models of mobile. 
ActionI will move to consumer court 
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