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Complaint Details

Ortel Communications Ltd.

Posted byPankaj Tripathy 
Organization / Product Details
Organization Name
Ortel Communications Ltd.
Product/Service DescriptionBroadband internet 256kbps, unlimited access, 1gb download per month
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMr. Rajiv, Mr. Nihar Padhi, Mr. Biswajit and the customer care people 
Complaint Details

I opted for the broadband internet with 256kbps speed with unlimited access and 1gb download per month. But the speed is really pathetic. Everyday i check the speed and the speed varies from 20kbps to 59kbps. The maximum speed of the internet I received till the date is 59kbps which is not even comparable to that I was assured for (ie-256kbps).

Further, the internet connection is not constant. It gets disconnected every 5 mins and remains disconnected for least a hour. For the past 15 days, the connection goes off whole night starting from 8pm to 9am in the morning.

Every day I make call to the customer care and also I had visited their corporate office at:

5th floor, Bhartiya Tower

The custoemr care people are really sick. They neither understand your problem rather answer in a stupid manner as they are mocking at you.

I have to make internet calls to US to my client and I have alreay lost a huge aamount of revenue for this non connectivity. 

Solution of your complaintA good internet speed more than 150kbps and uninterupted service and compensaton for the losses and for the mental harrasment. 
ActionI would go to the court and am having a good contact with the media (some good news channels). I would rather take this issue to public so that the company would loose its goodwill. 
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