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Samsung India Pvt Ltd

Posted byPratik Jagdishwala 
Organization / Product Details
Organization Name
Samsung India Pvt Ltd
Organization e-Mailpratik@pratikj.info 
Product/Service DescriptionSamsung CRT monitor 753S
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeImran/Vilas/Shila/Deepak/Navin 
Complaint Details

This is a pure case of Samsung People just not ready to get the work done. The monitor I have has a big clearly printed Serial Number and a Manufactured Date of Feb 2005 printed on it.

The product was bought from Lamington Road Dealer in around April/May. Now the monitor is facing some technical issues so I placed a complaint with samsung (Complaint number 8402241523) and the Samsung people who come for repairing have a cassette fitted in their minds. "We need to see the invoice of purchase of the monitor. Even if the product is under warranty without an invoice we cannot see it"

My first question is, why the Hell should i be giving you the invoice of my Purchase with my Dealer? Samsung should go and check its dealing with the Dealer using the Serial Number. How is the warranty of the product depended on the Invoice? If so is the Serial Number Useless?

U can check this: http://www.samsung.com/in/support/productwarranty/warrantyterms.htm

It clearly mentions the warranty is on Serial Number and 39 months from Manufacturing in my case. Then why do they need the details? I am even ready to give the invoice copy but I would want the same demand in writing from Samsung pointing out the change in warranty conditions! But no one is ready to Provide me with the same.

Is my demand unreasonable? Why does the company give warranty if it cannot support it. They are ready to touch the same monitor if I am ready to pay them. This means all they want is money from their Customers. Hell to Customer Service!

 

Solution of your complaintA simple addition of new terms to their site and on their product packaging saying that the warranty is applicable only if you show the dealer invoice. 
ActionIf they dont add this online and on their packaging I will be approaching consumer Court for now! 
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