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Complaint Details
Pending

Sears

Posted byLaurel 
Organization / Product Details
Organization Name
Sears
Organization e-Mail 
Product/Service DescriptionOrdering repair part for our washer
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintPrice 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeSears customer service 
Complaint Details

First phone order said my visa/debit card didnt go through. I checked with my bank and then called back and placed order again.
When I went by the bank to get some cash I was told that I had none available that there had been two debits and three attempted.
There is still a debit pending besides the amount of the order and if there had been funds in the account they would be tying up almost $200 over the actual amount of the order.
Again today I was told that it wasnt showing in their system and it should drop off in a couple of days.
BUT it has messed up another order that needed to be made by today and tied up by funds.
I will call again Monday. 

Solution of your complaintDont know 
ActionI will not order through the 800# again and if it isnt resolved I will be calling the state attorney general and file a formal complaint. 
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