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Complaint Details

Nokia Care(Bright Point India (P) Ltd.)

Posted byPrakash Shah C/o Prakash Shah & Co. 
Organization / Product Details
Organization Name
Nokia Care(Bright Point India (P) Ltd.)
Product/Service DescriptionInvoice No. 2057 date 10-02-2006 dealer-Pick N Pay model Nokia-6255 RSN No. RNKCTA048915
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintQuality 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeSunny (venus communication) 
Complaint Details

I purchased a Nokia 6255 Handset in the name of my firm Prakash Shah & Co. from Pick N Pay a distributor of Nokia.I had a problem of Joy Stide network and visting to Nokia Care Center Venus Communication. They charged Rs.650/- vide their Bill no. 1393 dated 17-05-2006. after 3-4 months my mobile stopped working I visted to Venus Communication they took my handset and sent it to Main Nokia care center-Bright point India (p) Ltd. They returned my Handset to Venus on 31-08-2006 by writing as Return without repairs beyond economic Repairs. When I argued I was expalained verbally that some part of the handset is missing. When I gave my phone for repairing preliminary checking was done, I have not given my phone to anybody otherthan authorised service centres,moreover, the phone was under warranty. This behaviour of concerned service centre is unehical & against the Law.  

Solution of your complaintThey should immediately apoliged me for their behaviour and change my handset. 
ActionIf my problem is not solved through this then I will file a suit against them and not for the handset but also for the mental harrasement & for financial loss which I suffered during the period when my phone was under repair ( Being a Chartered Accountant, my clients need my assistant anytime) Prakash Shah  
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