|Posted by||Dinkar Singh |
|Organization / Product Details|
|Organization e-Mailfirstname.lastname@example.org |
|Product/Service Description||maruti Swift VXI|
|Warranty Status||Under Warranty.|
|Reason for Complaint||Other |
|Complaint Rating||9(in a scale of 1 to 10)|
|Name of the Company Employee||Mr. Chauhan/ Works Manager |
At every step of purchasing my Swift from Rohan Motors Dehradun, I felt cheated. I bought a car in 2006 so that I get a 2006 model car but after paying I was told that the car is a 2005 model. The accessories also even though they were Maruti ones where charged more than the other Maruti dealer.
In less than one year the front tyers are kind of bald as the alignment was not checked at Rohan Motors nor did they see the tyers balding. When the third service was done at Lucknow, the dealer told me that the alignment was out and hence the condition of the tyers. Rohan Motors still seem to be not bothered when I informed there Works Manager. He knows nothing about customer service and how to talk to customers.
Even after I sent a compaint to the corporate office no one from the corporate office has contacted me.
Who is to bear the cost of the tyers?
|Solution of your complaint||Rohan Motors should be taken to task by the corporate office and action against the works manager for lack of supervision. Rohan should replace by tyers. |
|Action||Stop buying any Maruti cars which I have been buying for the last 10 years and continou to try to contact Mr. Khattar or other senior people at Maruti when time permits. Its a Shame! |