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Complaint Details
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UPS GROUND

Posted byRoland 
Organization / Product Details
Organization Name
UPS GROUND
Organization e-Mail 
Product/Service DescriptionUPS GROUND DELIVERY
Warranty Status
Complaint Details
Reason for ComplaintReliability 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeSUPERVISOR 
Complaint Details

For the second time in less that one month UPS has managed to not deliver.

The driver scanned that there was nobody present to receive I had been sitting in my balcony for 2 1/2 hours waiting for the delivery. NO UPS truck, driver, or otherwise showed up.
I called because they told me delivery would be around 7PM, I called at 7:30 to be told the driver was gone, the central was also closed, so I could no pick it up either. I was informed that if I wanted I could go pick it up the next morning. ( DO their job, and save them some gas also).

They were very quick to point out that the driver had an established route and the package could only be delivered after 6:00 PM the next day. I will no longer use ups for any of my business. Too unreliable. I have never had any problems with Fed EX, and when a package has any issues they will immediately send another driver or rush it.  

Solution of your complaintCustomer Service that can DO something for the customer. 
ActionNothing, UPS does this hundreds of times a day. If a driver cannot find an address or its too much work load they pick where they are going to stop. 1 package vs 4 packages they will pick 4. 
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