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Complaint Details


Posted byRajkamal 
Organization / Product Details
Organization Name
Product/Service DescriptionNOKIA N-73
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company Employeemr. Deep Chand Misra 
Complaint Details

Hello All Responsible Guys.,.
Here is my Complaint against nokia Care center Bhopal India.
Here is my Mobile and compailnt Details
N-73 IMEI No. 351851011415115
Job Sheet Number ;JSS-5100081140
Nokia Care help line Number of Bhopal : 0755-6351071
Center manager Mr. deep Chnad Misra Number " 9826709050
banglore help line : 30303838
Complaint Id at banglore : 2-1ROTIR
Case Incharge : Mr . Nagesh at banglore

I bought a Nokia N-73 From Bhopal retail Shop at Oct 2006. I got problem in my Joystick. I visit Nokia care Bhopal, india for repairing it. And there I got a customer representative mr. bhaskar who told me ur Mobile has void the waranty and we will repair it as a non-waranty Set and for that u have to pay the charge. I paid them Rs128.00 . And After few days i got Call from Nokia Care that they are going to Repair my handset under waranty but they cant refund the charge. I was agree after 7 days i got again call from Nokia care and they told Nokia Care Bhopal is not able to repair my handset and they are supposing to send it Delhi for further repairing and it will take 30 Days Aprox to get back. My Login date for N-73 at bhopal Nokia care was 10/11/2006 (1o the Nov. 2006). And I was agree for that.
After one month when i visit Nokia care at date of 18th Dec 2006 . Center manager mr. Deep Chand Misra told me that they will have my handset by 2nd of Jan Till 18th of Dec they dont have any update for the Query. I was surprised but when he told me i will have my mobile by 2nd of jan i bit relax and when i called 2 nd of Jan they told me u have to wait again 10-25 days . i was anoyed and called banglore Nokia care and lanunched a new Complaint and i got update that Nokia is going to swaped my handset and giving me new mobile for that and they given me dat od 14th jan 2007 and they commited that i will have my handset by 15th of jan, Agian i bit relaxed but now i think Nokia is playing with my Idleness. they told me today that i have to wait again 10 days more and i will have my mobile back by 27th Jan and i am very much sure on that date they will give me other date.

MY Question is from BOD that if nokia cant give support on High Cost mobile then why u are making it. I am waiting for my 23500 Rs Mobile for almost three month and I m very much frusteted. I need Your Reply beofre i take any legal Action Against My handset and Nokia Care. I personally feel that Nokia care is a wrost place to repair Your Handset.

SpeciallY the peopel u hired for maintaining is unprofessional and cant Satisfy Customer . Please stop making Fool to people . I will not recommend any one to purchase Nokia mobile in Future as i am using Sony For Now.. they have better service and Engineer to helP Customer .  

Solution of your complaint 
ActionI will got to File A case under Indian Cosumer Law against Nokia and Nokia Care center 
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