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Complaint Details

Cubic Zircon

Posted byKAthy MCGee 
Organization / Product Details
Organization Name
Cubic Zircon
Organization e-Mail 
Product/Service Description3carat princess cut ring with bagettes and matching band
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeCatherine/ and other telephone operators 
Complaint Details

I ordered my ring in August and did not receive my ring until October of 2006. I ,made numerous calls to the company and even ask for a supervisor when I could not get a straight answer,however I was always told that they would have to call me back because they were not available but a supervisor never bothered to return my call. Three days after my ring was shipped, I was checking my bank statement and noticed a $500.00 debit. After going to my bank, I found that someone from Cubic Zircon had taken my debit card number,(which I used to purchase my ring),and ordered a $500.00 visa card with it!!!!!!!! I filed a complaint in October with Cubic Zircon but they have yet to respond. Surprise!! I have also filed a report to my local sherriffs office and the FBI division of internet theft! As if this is not enough, I wore my ring for the SECOND time only and a LARGE chip fell off the top portion. I have had to send my ring back to them for replacement.A cubic zirconia does not CHIP like this stone did. It looks more like a piece of glass. It has been over 2 weeks and I do not know if I will ever see my ring again.I would not recommend this company to anyone. 

Solution of your complaintSend my ring back to me with a true cubic zirconia and replace the $500.00 the stole from my checking account.The FBI should close this company down. 
ActionI will pursue legal action due to a theft being commited. 
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