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whirlpool aplliances india

Posted byABDUL ADAM 
Organization / Product Details
Organization Name
whirlpool aplliances india
Organization e-Mailxxx@xxx.com 
Product/Service DescriptionWHIRLPOOL REFRIGERATOR MODEL NO-W6000.SER NO-INA-05/506447.
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintProduct Durability 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeSANDIM SERVICES, ANDHERI(EAST),MUMBAI-69.INDIA. 
Complaint Details

I have purchased a fridge with above details having double door for household use but the same is not working satisfactorily, water is dripping from the upper compartment in to the lower one causing the perishable items in the lower compartment to be spoill,
same was informed to the dealer who directed us to the service center ,they could not attend the problem & after many complaints they replaced the thermostat on15/12/2006.vide receipt no-4895 & charged us RS-835.00 for the same despite the fridge in warranty period of 5 years.
after a week the problem again arose now the service co is shying away from resolving the problem.we are not able to use the appliance despite investing a huge amount to enjoy the prelilage. 

Solution of your complaintthe fridge to be replaced as it is a manufacturing defect  
Actionif the fridge is not relaced i should get the amount for the same refunded to me. 
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