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Tata Book House, IISc Bangalore

Posted byGagan Garg 
Organization / Product Details
Organization Name
Tata Book House, IISc Bangalore
Organization e-Mailtbh@vsnl.net 
Product/Service DescriptionStationary item
Warranty Status
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employeethe owner of the shop 
Complaint Details

It was a simple problem. I wanted to buy 3 sticking tapes from Tata Book House, which is a premier book store in our campus, IISc Bangalore.

Each tape costs 27/- and I gave them 81/- Rs. The owner of the shop refused to accept two 10/- Rs. bills because they were not in "perfect" condition. The bills were complete but they had been taped at the center because they were slightly torn there.

I did not have any more cash. So I asked him to take my credit card. He refused to take that saying that his machine does not accept amounts less than 100/-.

Since I could only afford 2 tapes with the "perfect" bills that I had, I had to contend with that. The worst part was that he even refused to give me the bill for these 2 tapes. We had a big fight over everything and it led to a waste of lot of time and energy.

I have the 2 tapes as well as the two 10/- Rs. bills that he refused to take.

I think that not accepting bills is illegal. A shopkeeper cannot refuse to accept bills if they are slightly torn. Moreover, he cannot refuse to accept a credit card if the denomination is small. And last but not the least, he cannot refuse to give the bills saying that the amount is very small.

It would be great if you could look into this. I know that it seems to be a very small problem. But I face this issue many times. At many places, shopkeepers refuse to accept bills if they are slightly torn. I think that it would set a good example if one such shopkeeper can be brought to the courts. 

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