movingcost.com or Nationwide Relocation
|Posted by||Patty Britten |
|Organization / Product Details|
|movingcost.com or Nationwide Relocation|
|Organization e-Mail||movingcost.com |
|Warranty Status||Do not know.|
|Reason for Complaint||Customer Service |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee||Connie Davy |
Once the contract was signed and a partial payment made all customer service stopped. The movers showed up late, forcing me to drive alone across country in a snow and ice storm. I was told Id be compensated and now I cant get anyone to respond to e-mail or VM.
The movers requested a 15% tip upfront and when I refused (why pay tip based on service before any service has been performed) my goods were delivered dented and scratched and boxes were crushed and open.
It has been a horrible experience. I tried to save money and was assured I was protected and that they would be with me all the way. I wish I had read other posts more seriously before going this route.
|Solution of your complaint||To get the company to compensate me as promised. Also, I never was told the actual weight of the delivery, which could have impacted the final cost. |
|Action||I will continue to let people know that they should be very wary about booking a move this way. Nationwide Relocation/movingcost.com wouldnt tell me how the actual movers would be. I should have seen the red flags and will be a lot more cautious with things like this. |