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Complaint Details

Uban Chrysler Foothill Ranch, CA

Posted byAndy Chang 
Organization / Product Details
Organization Name
Uban Chrysler Foothill Ranch, CA
Organization e-Mail 
Product/Service DescriptionTown and Country Touring Edition
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintReliability 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeRob McGee, Chris, Michelle, Robin 
Complaint Details

our Chrysler Town & Country was purchased on Dec.10, 2006; on the night we drove home, we found that all the gages & displays were not working. We took it back to have it looked at, but service department was closed. Since that day, we had over 5 incidents of the same issue occurred, and each time their service would provide us a rental car, and after testing a few hundred miles, they said that they cannot find the problem, all was fine, and they were not able to duplicate the incidence. Only when I presented them with a few video clips I took of this issue when they said that they will put in a brand new cluster dash board altogether. This is after almost 1.5 month of having this van, missing hours of work due to dropping this car to be looked at, and having to move the baby seats in and out of rental cars so that they may service the vehicle, and getting nowhere by talking to the owners Chris, Rob, their service manager(s), and countless sales managers did anything come out of this issue. My family and I are very hesitant to take this car back, and is very dissappointment at our decision to purchase from this Chrysler and dealership. 

Solution of your complaintGive us our money back; or fix it right away after we mentioned the problem, or give us a new car as what we bought, and not a car that was new and 1/3 of the milage of usage was due to testing and service check 
ActionI will report this vehicle as a lemon, and have Chrysler buy-back my vehicle 
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