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Complaint Details


Posted bySiddharth Dahiya 
Organization / Product Details
Organization Name
Product/Service DescriptionAirtel Postpaid Mobile Service
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeLocal Airtel Office, Dwarka, New Delhi 
Complaint Details

I have had an airtel postpaid connection no. 9818933455 for more than 4 months. As i was out of station for sometime, i was not able to pay the bill for the month of november on time. when airtel contaced me i told them that i am in roaming ,i.e. out of town and will pay the bill within 3days atmost. they verified if i was on roaming and said that they will wait for me to pay the bill and assured me that my service will not be deffered for the next 3 days. but on the same evening my outgoing was barred. I did not mind it as i knew it was happening due to non-payment of bill. but the next day i.e. on 20-12-2006 my incoming was also barred at 1:30AM, i.e. the middle of night, thhough i had come back to the home network and my incoming was free! i contacted airtel customer care from my friends mobile and was told that my services would resume immediately. but my services were not resumed. I then refuesed to pay my bill as they were not listening to me. a few days later an executive of theirs came to my house. I told him of the issue and he assured me that he will get in touch with his seniors and would make sure that i get a satisfactory compensation. I waited for his reply, eagerly. then on 31-01-2007, i got a call from a Mr. Sheikh Oberoi, who claimed to be a lawyer from Airtels Legal cell. He told me that Summons had been issued for me for court case at 2pm the same day. i aurgued that i was told to wait for further talks by your airtel executives and had not even recieved any legal notice what so ever. I asked him that whether he would drop the matter if i paid my bill and he said i had only 2 days. Hence i was FORCED to pay the bill. when i paid the bill i was told that i had a rent for the month of January. i told them that the connection had been closed since 20-12-2006, then what is the meaning of rent? i was not given any answer. I told them that please disonnect this connection as i do not want this connection anymore, but they tried to puzzle me with round talks. Please help me. 

Solution of your complaintThey should compensate for the mental harrasment and lack of service that they had shown. 
ActionI would file a case with the consumer court 
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