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Complaint Details


Posted bySamuel Hughes 
Organization / Product Details
Organization Name
Organization e-Mail 
Product/Service DescriptionLG 50" Plasma TV
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeDaniel, Necrecia, Richard 
Complaint Details

TV blew up on December 19th, 2006 under manufacturer warranty. Service center picked it up on the 20th. Parts were ordered and was informed on January 3rd, 2007 that TV could not be fixed and the RA process would start. On Jan. 9th LG told service center that parts were now available, but when they tried to order them they were not available and LG started another RA process. I called to follow up several times and finally received RA letter on January 26th, but there was no RA number on it that is required to return old tv and purchase new tv. I called LG and was told it would take 3-5 days to get number from LG corporate. I called back everyday for the next week so that I would be sure to have a new TV before Superbowl. As I expected it came down to 6-7 calls on Friday up to 5:00pm and still no RA number. There is no customer service at LG, it should just be called data entry because no one has authority to do anything to satisfy a customer. Even when finally got the RA department manager she could not get an RA number and was as inadequate as the rest of the department employees. 

Solution of your complaintThe only solution is to get RA number so I can get a new TV but it should have been done already. 
ActionNow that I have gone through the holidays and entire NFL playoff and Superbowl weekend without a TV and not hosting my annual functions because of it I am dedicating this Superbowl Sunday to filing complaints and postings to every possible site I can to advertise the negative feedback about LG service and why I will never do business with LG or any other affiliate of LG. Which includes complaints filed with BBB and Alabama Attorney Generals office. 
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