|Posted by||ms |
|Organization / Product Details|
|Organization e-Mail|| |
|Product/Service Description||cell phone ce500|
|Warranty Status||Under Warranty.|
|Reason for Complaint||Customer Service |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee||LG |
LG sucks plain and simple.
I had a very nice pleasant conversation (bitter conversation) with one of the warranty adviser about replacing my cell phone battery still under the one year warranty. Obviously LG warranty is to send the old battery to them and wait 15 to 20 days and stay without phone. That sucks. I told customer support that is not acceptable and I will not stay without a phone. I proposed to accommodate me. Did not want to help at all. I ask her to transfer me to the manager but she refused to do so. I am so ashamed of LG. I own 2 LG cell phones + electronics. But now I just want to get ride of them and never buy LG product.
Do they honestly think I will stay without a phone for a month waiting for a new battery…. NOT IN THIS CENTURY!. Shame on LG!. Custumer care???? WHERE??????
In the past (3 month ago) Motorola gladly sent to me a replacement battery (for my daughter cell phone) and upon receipt I sent back the old one with their pre-paid envelop. That is what I call business to accommodate client.
STAY AWAY FROM LG.......
|Solution of your complaint||Send me a new battery and I will sent you the defective one with the pre-paid envelop. |
|Action||LG word is final. (Screw my self!) They do not have customer care.
As of now i am advising my familes and friends not to purshase any LG products.. I am trying to post my note to all website. |