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Complaint Details
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Wal-Mart

Posted byWilliam H. Malpass 
Organization / Product Details
Organization Name
Wal-Mart
Organization e-Mailwhmalpass@hotmail.com 
Product/Service DescriptionCut Flowers - return
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company EmployeeDennis Jones, Floor Manager 
Complaint Details

On February 8, 2007 I purchashed a group of 2 doz. roses for my wife and her return from a trip. the flowers were taken home, cut properly and stored in a vase with water. The following morning I came to the living room and the flowers were wilted.

I returned at 10:00 to Sams Club {part of Wal-Mart} to exchange the product. The very insulting person at "customer service" stated they had gone up and she would give me back my money. I asked for the exchange and they said they now are 12.00 more and if I wanted them I need to go back, find what I wanted and pay the "to-days" price....when asking for a manager his attitude was the same.

Service is a joke with Wal-Mart / Sams Club. If you want it buy it, if it brakes tough, if you dont like what we do - go else where!

Never ask for any respectfull service - oh, did I mentioni the fact the socalled supervisor who came in the first place dressed like a "rapper" with a large Gold dog collar, baggy pants to the crack of his but, slang conversation with the cashier and very rude.

Never expect a decent attitude, service or respect from ANY management of the store EVER! 

Solution of your complaintRespond to the paying public properly 
ActionApologizes {formal} from the so-called Manager..... 
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