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Complaint Details


Posted byRahul M 
Organization / Product Details
Organization Name
Organization e-Mail 
Product/Service DescriptionNokia 3250
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

I had purcahased Nokia 3250 in the month of May 2006.But it started giving network problems & frequently it used to restarting automatically.I submitted the handset for repair in Dec 2006.The Nokia people said it would be repaired withing 3/4 days.When i contacted them after 4 days, they said that it had gone to another office & would be back within 8/10 days.Againg, i called after 10 days, the same people said that it had gone to their head office in Andheri,where it will take upto 3 weeks.Still when i contacted them after 3 weeks, they said that a new piece has been sanctioned but as they have not received the new piece from the Bangalore office, they cannot do anything.I called at the Bangalore office & logged my complanit there.They said they will inform me about the details after 48 hours.When I called them again after 2 days , they gaing repeated the same thing that the new handset has been sanctioned but is not available in stock to replace.They said it will reach by 10 Feb 2007.Now it has been almost two months & still nothing looks to be happening.My SIM card is just kept as it is in my home,with no handset with me at present.
I therefore request everyone to please think twice before buying products from such well known & famous companies , which do not care whatsoever about their customers. 

Solution of your complaintNokia should improve the customer care service & also improve the quality of their products. 
ActionNo idea as yet. 
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