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Complaint Details

Fox Lake Ford Mercury, Inc

Posted byAngel Cavazos 
Organization / Product Details
Organization Name
Fox Lake Ford Mercury, Inc
Product/Service Description2005 Kia Rio
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintPrice 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeJay Ayale & Carl Doppelt 
Complaint Details

Fox Lake Ford Mercury

90 S. Route 12
Foxlake, IL 60020
Phone:847-587-3400 or 1-888-536-5526

Year: 2005 Internet Price: $5,995.00
Make: Kia Stock Number: B2093
Model: Rio Mileage: 37,639
Trim: Base VIN: KNADC125256361416
Exterior Color: GOLD

I made a internet offer of $5500 on a vehicle. Salesman Jay Ayale phoned me approx 1 hour later and wanted to know how I would like to hold vehicle . I gave credit card number to Jay and we discused total price with tax ,title, licence and doc fee for a total of $6045. Credit card to be charged $2000 + Cashiers check in remaining amount. Jay stated he would ask his boss if he could arrange delivery of vehicle today instead of waiting for me to pick up on Thursday.
I called Jay back at 4pm to verify if vehicle was going to be delivered. Jay then stated the price would be $5750 for vehicle and not $5500. I was astonished by this business tactic of changing agreed price of $5500 and requested price of $5500 be honored. He had me speak to a finance manager Carl Doppelt. Finance manager apologized and also attempted for me to agree to $5750 price. After a few minutes of talking to this manager he changed price again. This time he stated price would be $5995. I declined this sale and find it hard to believe any Ford company would allow such tactics from there sales personnel. 

Solution of your complaintSell car at agreed price of $5500 or less, Free delivery and full tank of gas.  
ActionContact Ford corporate office and post complaint all over internet 
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