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Complaint Details
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Maruti Udyog Ltd

Posted byVinay 
Organization / Product Details
Organization Name
Maruti Udyog Ltd
View all Complaints against this organization
Organization e-Mail 
Product/Service Description
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeManish Khanduja 
Complaint Details

I had opted for the Maruti Auto card in June 2006 because of the offer of upto 20000 loyalty exchange points on exchange of old maruti car with new one. I exchanged my old omni with a new esteem, the sales person of maruti autocard draws and shows me a chart and calculates and tells me that i will get only 5000 points. When i asked where is all this calculation shown in the booklet that you had provided, he had no answer. When I spoke to his higher level manager he says that they have published it in the new booklet which probably i dont have. On top on that, Mr Manish Khanduja who is the Manager at Regional Level says to the sales person, that the customer will fight for a week and then keep quite. This is really disgusting. Maruti is just cheating people by issuing the auto cards and claiming such high loyalty bonuses.  

Solution of your complaintGive me atleast 10,000 points. 
ActionI will go ahead and mail a letter to Maruti at the highest level. 
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