I had opted for the Maruti Auto card in June 2006 because of the offer of upto 20000 loyalty exchange points on exchange of old maruti car with new one. I exchanged my old omni with a new esteem, the sales person of maruti autocard draws and shows me a chart and calculates and tells me that i will get only 5000 points. When i asked where is all this calculation shown in the booklet that you had provided, he had no answer. When I spoke to his higher level manager he says that they have published it in the new booklet which probably i dont have. On top on that, Mr Manish Khanduja who is the Manager at Regional Level says to the sales person, that the customer will fight for a week and then keep quite. This is really disgusting. Maruti is just cheating people by issuing the auto cards and claiming such high loyalty bonuses.