I took the Distributor ship of the Suzerain Office software for the Aurangabad region by paying Rs.10000/- for 250 copies(Rs.2000/-cash and Rs.8000/- as dd.No 002454 dt 05/05/2004). I told them that balance amount of Rs.10000/- will be paid for remaining 250 copies if i can sell atleast a few copies of your software. After receiving the product I find that the software CD is not installable. They replaced it with a new one.
I started marketing of the same and during demo I faced lot of problems like:-
1. Not possible to install the software on Windows NT/Windows 2000/Windows Me etc.
2. If we install the software other than C each software will not work
3 Lot of Bugs in the software like generating invoice without items etc...
4 I had given the software to my CA for study and got a clearance not to market the same.
I find that the product is not marketable and evenafter continuous followup for customer support but in vain.
When I contacted Mr. Sangvi through email and over phone he not in a mood to talk.
Now they appointed another person in Aurangabad by taking Rs.5000/- from him. He is also in trouble due to problem in the software.
When I came to know the same I again talked to Mr. Sanghvi for refund of my money.
Now they changed the Name of the Company and and Product and again making Advt. in Click IT and Focus. (Under the Name Power Trends)
Even after cont. follow up they are not giving my money back.
If you can do something to stop their Foul play in the business I will be happy.
for VC Soft
Address of Mr. Samir Sanghvi
SUZERAIN MICROSYSTEMS AND SOFTWARE LABS,
5, Parasmani, Ground Floor, Shimpoli Link Road, Borivli (W), Mumbai 400092
Cell 91-22-32756920, 33958987,32740825/55434586/342974453
eMail : firstname.lastname@example.org, email@example.com