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Complaint Details
Pending

B S N L

Posted byB Sriram 
Organization / Product Details
Organization Name
B S N L
Organization e-Mailxxx@xxx.com 
Product/Service Description
Warranty StatusNot Under Warranty.
Complaint Details
Reason for Complaint 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeBSNL 
Complaint Details

The broadband connection failed on 12th morning. I did lodge a complaint and the docket number is 120205. Despite calling them everyday, each of the person at the call centre suggested how I should be going around. They suggested that the hardware has conked off. I checked with my vendor and got it certified that it was working fine. When I called them back the answer was that they reset the server and the connection would be restored. The wait didnt fetch any results. Day before yesterday contacted them again and was given again a docket number 22020360. No use. I spoke to one Giridhar, who was helpful initially on the 23rd. He assured that he will reset again. The modem lamps came to life after he reset. From Coma stage the broadband connection has come to life. When will it be active I didnt know. I spoke to the DE office on 24th (today) on phone number 25420000. The lady at the other end was very helpful and passed on the message to the concerned JTE. That was 4 hours ago. I am waiting to logon to the internet. Will BSNL set right the connection without any further delay? 

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