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Complaint Details
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Idea

Posted byPasha 
Organization / Product Details
Organization Name
Idea
Organization e-Mailpasha.leo@gmail.com 
Product/Service Description
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeIdea Customer Care 
Complaint Details

Hi,

I am the most unhappy customer with the idea customer service. I think Idea forgot the meaning of customer service.

The story starts with my 2 idea prepard conenction. One connection is some 3 to 4 years old and other one just few months old. 9848412951.They are senind many SMS to submit the document for address and identity proof. I cant make anyout going call coz of that recording to submit the document. Which I did for 2 times at one of the retailer (i.e., Orieant Medical Hall, Malakpet). I just confirmed with retailer.

Last week, I spoke to a person who called himself customer care agent. He can hardly speak good english. To my goodness, he cant even take a complaint. When i asked him why..his answer was " I dont want to take any complaint for my issue". I asked him to transfer call to supervisor ..answer was " I cant and dont want to transfer the call".. Is that called customer service for IDEA (CHANGED MY LIFE TO WORST). He is not in position to give answer. He just said I have to submit documents again. As they didnt receive my pervious documents. I asked him whats the guarentee that this time they will receive my documents and where are my previous doucments? he just laugh and ask me to submit again.

When I pay for the service, cant i demand a good service from idea?.. Yes, i can and i must. When i force him, he hung up the call. woow thats called customer service for idea i think.

My question for idea is " 1. Where are the documents that i submitted to retailer?" "2.Anyone can misuse my doument and do unlawful acts, who is resopnsabile for it?"

 

Solution of your complaintPlease call me and explain to me why is this worst customer serivce i got from idea. Where are my documents gone which i submitted 2 times? Remove and stop sending all sms from idea for all offer and documents.  
ActionI will go to the maximum extend to make my complaint reach to higher authority in idea. 
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